Shipping & Delivery Policy

Last Updated: October 2026

This Shipping & Delivery Policy explains how Reunion Electrical Trading L.L.C. processes and delivers orders placed through the Site.

1. Delivery Area

We deliver across all seven emirates of the United Arab Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Delivery to other GCC countries is available upon request and is subject to a delivery quotation; export documentation charges will be applicable for shipments outside the UAE.

2. Delivery Schedule

• Orders placed before 8:00 AM will be delivered within 1–2 working days, subject to stock availability and delivery confirmation.
• For same-day requirements, customers must arrange collection directly from our warehouse.
• Bulk or project material packages: delivery timelines will be confirmed at the time of order, based on quantity and project requirements.
• Special-order or imported items: delivery timelines vary depending on supplier lead times and will be communicated at the time of quotation.

3. Delivery Charges

• Delivery charges are calculated per emirate and displayed as a separate line item at checkout.
• Orders above AED 500 (excluding VAT) qualify for free delivery in general, except to remote locations where required.
• The minimum order value is AED 100, excluding delivery charges and VAT.
• Collection from our warehouse is free of delivery charge.

4. Remote Locations and Delivery Quotations

Remote location delivery is subject to approval and service availability. Remote areas, locations outside our delivery network and restricted zones requiring gate passes are excluded unless approved in advance.

For locations where standard delivery charges cannot be calculated, the order is subject to a delivery quotation and approval before confirmation. No payment is taken at checkout for these orders — our team will confirm the delivery charge and arrangements with you, then provide a payment link or invoice.

5. Warehouse Collection

Hassan Abdulla Al-Bahri Premise, Block#8, Street No# 318, Near old National taxi signal, Al Quoz Industrial Area 2, PO Code: 28005, Dubai, UAE.

Please collect only after our team confirms that your order is ready, and quote your order reference.

6. Order Tracking and Communication

Customers will receive order confirmation and dispatch updates via email, phone, or WhatsApp. For urgent or project-critical deliveries, please contact our logistics coordination team directly at +971 4 232 4421 or sales@reunionelectrical.com.

7. Inspection on Delivery

Customers are advised to inspect goods at the time of delivery. Any visible damage to packaging should be noted with the delivery agent and reported to us immediately, in line with our Returns, Cancellation & Refund Policy (Damaged or Defective Items).

8. Failed or Delayed Deliveries

Reunion Electrical is not liable for delays caused by incorrect delivery information provided by the customer, force majeure events, customs/regulatory delays, site access or gate-pass restrictions, or third-party courier disruptions. We will make reasonable efforts to keep customers informed of any such delays.

9. Bulk and Project Logistics

For large-volume or multi-site project deliveries, dedicated logistics coordination is available. Please contact our sales team at +971 4 232 4421 or sales@reunionelectrical.com to arrange scheduled or phased deliveries aligned with project timelines.